$37,470 - $49,959 yearly
CV Library
Leamington Spa
Customer service specialist based in Leamington but working from home 3 days a week
Purpose of Role
o Order entry into ERP system for customers' purchase order sales orders shipping from various ship points
o Transact, monitor and track customer order changes and requirements to the specific order(s)
o Work with Logistics / Customer Operations Team for shipping and distribution of parts to fulfill customers' orders
o Backlog management
o Ensure wholesome and complete order history in compliance to audit and filing retrieval.
o Follow up of quotes from the existing CRM system based on adequate information from Sales Team and relevant approvals.
Assist and support EU Sales Operation Manager Head in:
o Achieving EU sales targets by managing revenue risks and delivery risks.
o EU Minimum Order Value management and reporting.
o EU Push out / cancellation management and reporting.
o EU Delayed Sales Orders management and reporting.
o EU Account Receivables...