5 jobs found in saffron walden

Do you enjoy helping to develop successful teams? Do you want to put the customer at the heart of everything you do? As a Senior Branch Manager covering Saffron Walden and Royston Branches of the Saffron Building Society you will have the opportunity to make a real difference to both staff and customers As a Senior Branch Manager, you’ll be at the heart of Saffron’s retail network working front line successfully leading Saffron Walden and Royston Branches to ensure that every customer receives a great service and that colleagues are motivated to deliver this. The day-to-day role: * Providing ongoing training and oversight to Cluster team to ensure competency standards are maintained. * Ensuring own and team adherence to all areas covered within the Quality Assurance document, regulatory standards, audit, compliance, risk and health and safety through regular control checks. * Assigning and directing work performed and supervising all areas in the cluster. *...

Are you looking for an interesting role in Product Management? Maybe something a little different? Being the Product Manager at the Saffron Building Society is that role. Working directly for the Senior Product Manager you will be responsible for managing the end-to-end process for successful delivery and implementation of mortgage products and propositions. The role will be focussed on developing their mortgages range, with the opportunity to develop leadership in this area. The opportunity also exists for the successful candidate to experience some savings product management, if this is a development goal, but the primary purpose is the be the ‘go to’ person on mortgages. The Saffron Building Society offer a very flexible hybrid working policy, preference is for onsite every week, but they can be more flexible for the right candidate. They have many more experienced candidates working near fully remote from anywhere in the UK. The day-to-day role: * Be the go-to...

Are you looking for an interesting role in marketing? Maybe something a little different? Being the Customer Insight & Experience Manager at the Saffron Building Society is that role. Working directly for the Head of Marketing, Product & Insight you will be responsible for joining -the-dots to create a better business for their members. The successful candidate will have exposure across all key functions of the business, including Retail, Sales, Underwriting and Change. This would be a great opportunity for someone to make a tangible impact on a business with purpose at its heart, and well-suited to an ambitious self-starter. The Saffron Building Society offer a very flexible hybrid working policy, preference is for onsite every week, but they can be more flexible for the right candidate. They have many more experienced candidates working near fully remote from anywhere in the UK. The day-to-day role: * Develop and deliver the society's customer insight strategy...

Do you love helping customers? Are you a natural people person who loves being on the phone? Being a Customer Service Officer working remotely most of the time for the Saffron Building Society will allow you to be yourself. By assisting people in a positive and patient way, you can ensure they finish a call with you with a smile on their face. The people are the beating heart of the Saffron Building Society, and it takes everyone to provide the service they are rightly proud of. The day-to-day role: * As a Member Representative you will act as first point of contact for customers over multiple channels, delivering a high level of customer service whilst adhering to quality assurance and operational standards. * Assisting towards team measures including but not limited to the booking of Financial Wellbeing Reviews and referrals to third party partners. * Identifying any potential or actual customer vulnerability throughout interactions * Deal with any complaints in a...

Do you love helping customers? Are you a natural people person? Being a Customer Service Assistant in the Saffron branch for the Saffron Building Society will allow you to be yourself. By assisting people in a positive and patient way, you can ensure they leave the branch with a smile on their face. The people are the beating heart of the Saffron Building Society, and it takes each one to provide the service they are rightly proud of. The day-to-day role: * Ensure there is always a high level of customer service by providing an efficient and accurate counter service to all members. * Carry out counter transactions for all account types, in accordance with the Society’s Policy & Procedures and regulatory standards. * Supporting all members over the phone/live chat with any queries relating to their online account or other business needs To be successful: * You will have excellent customer service ability. * Be able to work on-site 5 days a week with...