CV Library
Tewkesbury
Call Handler – Mental Health focus
Tewkesbury
£(phone number removed) DOE
Flexible work hours Monday-Friday
Immediate starts available
Are you looking for a genuinely rewarding career where you can make a difference?
After impressive growth, I’m recruiting for a case manager to handle mental health related calls within a successful health organisation who specialise in improving mental and physical health in the workplace.
Duties
Complete telephone assessments to establish reasons for ill health/injury
Provide advice and work closely with the team members to create a tailored health care plan for the individual
Support the delivery of a range of stepped care interventions to those with reactive life events and common mental health problems
Demonstrating empathy and effective listening
Effectively identify and appropriately escalate any safeguarding issues
Managing multiple cases to meet customer deadlines and service standards
Writing reports...