117 complaints handler jobs found

Complaints Resolution Northampton Customer Care £24,000 - £28,000 + ANNUAL TEAM BONUS + COURSE ALLOWANCE 28 Days Annual Leave PLUS ADDITIONAL 3 Days for Xmas Period Course Funding for all employees – Great Benefit!! Northampton Based OUTSKIRTS – Parking Onsite Flexible / Hybrid Working Options after training and onboarding to the company Full Time Role Monday to Friday 9.00am – 5.30pm (One Saturday a month 9am – 1pm) My Client is a family owned vehicle financing Company based on the outskirts of Northampton. They focus on customers with non-standard credit profiles that may not fit the automated underwriting processes of other lenders. My Clients mission is to help get all their people, including customers and staff “where they need to be” by “putting them at the heart of everything we do”. Their three key values are: · Environmental – We are responsible · Social – We Care · Governance...

Do you have a background managing complaints from customers? Do you like helping different people? Do you want the flexibility of hybrid working? If so, then this is the job for you! Our client are one of the largest insurance companies in Europe and are looking for complaints handlers to join their team! Benefits!!! Hybrid working (2 days a week in the office) Full training Insurance cover Pension Much more!!!!! This role will see you providing world class customer service to customers who have escalated complaints with regards to their home and motor insurance claims. This kind of role will see you using your customer service and administration skills as you'll be speaking with customers on the phone and then following up in writing so your communication and written English needs to be strong. If you would like the opportunity to work hybrid, have a great business training you and work with customers through a dispute through to resolution then apply today In order...

Are you an experienced claims handler or complaints handler within Motor or Home Insurance looking for a new opportunity? We are offering a salary of up to £26,500 depending on experience and hybrid working, this is a fantastic opportunity for anyone looking for a new venture. Day to day responsibilities: Manage own caseload of complaints, ensuring all complaints are resolved within regulatory and business requirements whilst being empathetic with customers Work effectively with other team members to ensure the delivery of a consistent , responsive and fair outcome approach to the business and customer Operate within own area of accountability, proactively escalating issues and seeking guidance Understand and apply all company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements and ensure that DPA, FCA, TCF and other regulatory requirements are met. What do you get in return? Individual training and progression plans...

Are you an experienced claims handler or complaints handler within Motor or Home Insurance looking for a new opportunity? We are offering a salary of up to £26,500 depending on experience and hybrid working, this is a fantastic opportunity for anyone looking for a new venture. Day to day responsibilities: Manage own caseload of complaints, ensuring all complaints are resolved within regulatory and business requirements whilst being empathetic with customers Work effectively with other team members to ensure the delivery of a consistent , responsive and fair outcome approach to the business and customer Operate within own area of accountability, proactively escalating issues and seeking guidance Understand and apply all company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements and ensure that DPA, FCA, TCF and other regulatory requirements are met. What do you get in return? Individual training and progression plans...

A leading banking institution wish to recruit a complaints handler, the main focus will be speaking to customers over the phone and communicating with them in writing, investigating complaints; making fair and reasonable decisions. Main Duties * Professionally resolve customer and partner complaints ensuring a full investigation is carried out, reducing the need for further contact by the Customer as their complaint has been fully addressed, as appropriate. * Proactively identify any customer detriment, and offers appropriate redress to compensate for any distress and inconvenience, in line with business guidelines * Ensure and maintain a high level of Customer Service is achieved at all times by taking ownership for Customer issues raised. * Effective and timely resolution of complaints and in support of reduced re-opens and escalations * To be accountable for allocated complaints and ensure and regulatory and business SLAs are met * Ensure that all work is...

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. This is an exciting chance to join a FTSE250 financial institution that employ 3,700 people mostly across the UK. Their sole purpose is to make it easier for customers to buy their next vehicle from their business partners. Last year, they helped over 80,000 customers get on the road. We are currently looking to recruit complaint handlers for their motor finance division based in Doncaster. This is an office based role working Monday to Friday 9am – 5pm. What you will do This role forms part of an impartial team that sits within their business and act in an independent way, while still considering the needs of their business. You will be responsible for managing the complaints recorded by their business as well as acting as a point of contact for insurance related and escalated complaints within their business. You will need to understand the motor...

Claims Team Leader Monday - Friday Full-time, Permanent, 35 Hours P/W From £35,000 depending on experience/qualifications Location: Bolton Due to business growth, we are currently seeking a highly competent Motor Claims professional to join us on a full-time and permanent basis in our busy office. This position is ideal for someone who has gained senior level experience in all aspects of Motor Claims and is looking for the next step up in their career with a forward-thinking company who will fully support your career progression and reward your achievements! Team Leader Responsibilities: Provide point of contact for any incoming carrier, cover holder or broker query or complaints and ensuring these are actioned as appropriate. Manage complaints at all levels with confidence with minimum assistance from Head of Claims /Director of Operations. Consistently provide outstanding customer service, ensuring the claims process is as stress-free as possible for the policy...

Personal Lines Account Handler Location: Crewe (On-site) Package: Negotiable + Bonus + Benefits This is a great opportunity to become a valued member of our Personal Lines Insurance team based in Crewe. The main requirement for the role is to provide excellent levels of service to both new and existing customers, Utilising strong sales and negotiation skills to ensure we maximise new business opportunities. You will be joining us during this exciting period of growth, with a fantastic opportunity to build an excellent career here. The County Group is one of the North West's fastest-growing brokers and one of the UK's Top 25 brokers. We pride ourselves on being a modern, forward-thinking insurance broker offering a traditional service. We work hard to invest in the latest technologies that make our services more accessible to consumers, source high-quality policies, and strive to keep prices low. This is all underpinned by the desire to go the extra mile for our clients,...

Customer Claims Handler Full Time - Hybrid Working – Gloucester £22,000 P/A rising to £23,500 with service Role Start date: 6th November 2023 Permanent Are you an enthusiastic, friendly, empathetic person looking for a desk-based role? Would you like to work for one of the leading players in the insurance industry, with the chance of a great career ahead of you? *If you have worked in retail, customer services, hospitality, travel or the care industry – please apply today!!* Liberty CL Recruitment is absolutely delighted to be partnering with our UK-wide client in their search for a Customer Claims Handler to join their team. The main purpose of this Customer Service role is to coordinate a variety of enquiries as quickly as possible and to communicate with third parties, internal departments and customers to resolve outstanding claims effectively. Some of your duties as Customer Claims Handler will include: Resolving customer queries or...

Customer Service Assistant Summary My client, a leading Insurance Brokers based throughout the UK is seeking an experienced Customer Service Assistant to join their team in Glasgow. Purpose The purpose of the role is to provide quotations for Existing Business and Renewals and to assist the Branch and be a referral point for the Trainees. The role requires dealing with clients in the branch, over the phone and via e-mail to ensure retention targets are maximised, through the provision of efficient communication & negotiation skills. The role will require someone who has good judgement, is analytical, pays great attention to detail, is flexible, self-motivated, driven & who delivers excellent customer service whilst always adhering to their individual underwriting authority limits and in accordance with the procedure manual. Key Responsibilities * Adhere to all company policies and procedures. * Continuously identify areas for improvement and provide potential...

Customer Service Assistant Job Market – Insurance Underwriting / Broking Customer Service Assistant – About the role The purpose of the role is to provide quotations for Existing Business and Renewals and to assist the Branch and be a referral point for the Trainees. The role requires dealing with clients in the branch, over the phone and via e-mail to ensure retention targets are maximised, through the provision of efficient communication & negotiation skills. The role will require someone who has good judgement, is analytical, pays great attention to detail, is flexible, self-motivated, driven & who delivers excellent customer service whilst always adhering to their individual underwriting authority limits and in accordance with the procedure manual. Customer Service Assistant – Key duties Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for Existing Business and Renewals. Understand the...

The Role: We have an exciting opportunity for an experienced commercial insurance Claims Handler to join our Claims Team based in our London office. This role is very customer focussed, requiring you to provide an excellent claims service to our clients. Your proven claims handling experience within all classes of commercial claims will allow you to ensure professional and efficient management of all claims from cradle to grave and presenting claims MI. This role would suit a person who is keen to progress within insurance (who is either CII qualified or working towards), is a natural multi-tasker and well versed in motor, property and liability insurance claims handling. You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures. As the business goes through a period of growth, there will be plenty...

Insurance Claims Team Manager Job Market – Insurance Claims Insurance Claims Team Manager – About the role My client are looking to recruit a dedicated Team Leader to support a busy Pet Insurance claims team. You will play a key part in managing a team dedicated to the management of claims for numerous clients. You need to have a strong Claims background, and the appetite to lead a team in a fast-paced and continually evolving environment. Insurance Claims Team Manager – Key duties Ownership and oversight of the Pet claims handling team, including management of team workload Managing a mixture of remote and office based claims handlers Development of Pet claims handlers to achieve client SLAs via support and coaching Ensure a high level of staff engagement Attend client review meetings where appropriate Conducting regular performance and audit reviews, include annual PDRs Managing claims handler absences Continuous improvement focus leading excellent...

Summary My client, a leading Insurance Brokers based throughout the UK is seeking an experienced Account Executive (Sales) to join their team at their Newcastle site. Purpose The purpose of the role is to provide quotations for New Business and Renewals to assist the Branch and be a referral point for the Assistants. The role requires dealing with clients over the phone and via e-mail to ensure retention and sales targets are maximised, through the provision of efficient communication & negotiation skills. You will need to have good judgement, be analytical, have great attention to detail, be flexible, self-motivated, driven & deliver excellent customer service whilst always adhering to their individual underwriting authority limits and in accordance with the procedure manual. Key Responsibilities * Adhere to all company policies and procedures. * Continuously identify areas for improvement and provide potential solutions to the company and reduce costs. *...

The Role: We have an exciting opportunity for an experienced Commercial insurance Claims Handler to join our Claims Team based in our Leeds office. This role is very customer focussed, requiring you to provide an excellent claims service to our clients. Your proven claims handling experience within all classes of commercial claims will allow you to ensure professional and efficient management of all claims from cradle to grave and presenting claims MI. This role would suit a person who is keen to progress within insurance (who is either CII qualified or working towards), is a natural multi-tasker and well versed in motor, property and liability insurance claims handling. You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures. As the business goes through a period of growth, there will be plenty...

Summary My client, a leading Insurance Brokers based throughout the UK is seeking an experienced Account Executive (Sales) to join their team at theirManchester site. Purpose The purpose of the role is to provide quotations for New Business and Renewals to assist the Branch and be a referral point for the Assistants. The role requires dealing with clients over the phone and via e-mail to ensure retention and sales targets are maximised, through the provision of efficient communication & negotiation skills. You will need to have good judgement, be analytical, have great attention to detail, be flexible, self-motivated, driven & deliver excellent customer service whilst always adhering to their individual underwriting authority limits and in accordance with the procedure manual. Key Responsibilities * Adhere to all company policies and procedures. * Continuously identify areas for improvement and provide potential solutions to the company and reduce costs. *...

The Role: We have an exciting opportunity for an experienced Commercial insurance Claims Handler to join our Claims Team based in our Liverpool office. This role is very customer focussed, requiring you to provide an excellent claims service to our clients. Your proven claims handling experience within all classes of commercial claims will allow you to ensure professional and efficient management of all claims from cradle to grave and presenting claims MI. This role would suit a person who is keen to progress within insurance (who is either CII qualified or working towards), is a natural multi-tasker and well versed in motor, property and liability insurance claims handling. You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures. As the business goes through a period of growth, there will be...

Claims Handler Nationwide - Woriking from home Salary - £25,000 - £28,000 Our Client Our client works in conjunction with some of the UK’s leading insurers and brokers to ensure that critical subsidence and site investigation work is completed to the highest standards across residential and commercial properties. They are market-leading experts that utilise key technology to analyse, prevent and repair subsidence and underground water and drainage problems on behalf of the insurer. They are currently looking for a number of subsidence specialists to project manage domestic and commercial subsidence claims from inception to completion. The position will be home based but there will be some working away required when demands dictate and regular office visits and meetings. The Role * Manage claims from the initial enquiry * Assess damage; determine probable cause and policy liability by gathering evidence from the surveyors including photographic evidence...

Insurance Claims Handler Our client is a leader in their sector and as such business is booming!! They are looking to recruit an experience Insurance Claims Handler to join their already successful and fun loving team ….. Key Duties & Responsibilities: * Ensure that all new claim notifications are handled effectively * Ensure that all on going claims are regularly reviewed and brought to a swift and acceptable conclusion * Ensure excellent customer communication * Follow regulated policies and procedures * Ensure all documentation issued and actions taken fall within the agreed service standards and regulations Skills & Knowledge Required: * At least 2 year’s claims / complaints / case handling experience or customer service experience. * Experience within General Insurance is desirable but not essential * A good understanding of General Insurance Products and / or the willingness to * An excellent telephone manner * Excellent...

Claims Handler - Needed URGENTLY  Due to company expansion, an exciting opportunity has arisen for a Claims Handler to join a well-established company based in Newcastle Under Lyme on a Full Time basis. Hours: Monday to Friday – 9am-5pm (12 Month Contract) Salary: £21,000- £25,000 per annum Key Accountabilities: Acting as first point of contact with policy holders Creating claims files- logging details onto the claim Investigating claims to ensure payments are made Handling claims from registration to completion Managing customers complaints Managing and settling a portfolio of insurance claims What you’ll need: An excellent telephone manner Administration and organisational skills Be able to negotiate effectively Positive attitude and flexible approach Understanding of insurance products Interested? Call Callum on (phone number removed) or email   INDCOM In order to view more information on this job press the APPLY NOW button...