368 customer service advisor jobs found

NatWest Inbound Customer Service Advisor Pay - £11.01 per hour £21,944.69 Per Annum, 38.33 hours per week Location – 1 Centre Square, Middlesbrough, TS1 2AE Shift Availability 7am-midnight 13 week rotational shift pattern Full Time Permanent Contract. Are looking for a new challenge? At Firstsource we’re here to help you take the next step in your career. No two calls are the same in banking. One minute you might be freezing a debit card for someone who’s had a fun weekend and lost their card, the next you might be helping an elderly customer who needs some support accessing their account online. You’ll be the customer’s first point of contact and will be there to support them with a wide range of situations. Benefits of working at Firstsource There are all sorts of employee benefits available at Firstsource, here’s some of our favourites; * Health Shield Medical Cashback Plan * 29 days off every year, rising with every...

Alderley Park Recruitments notable client based in Nether Alderley is currently recruiting a Business & Customer Service Advisor. This role is permanent, based on site and is paying a salary of £25,000 per annum + performance based bonus. The role of a Business and Customer Service Advisor is to support the Customer Service Team in ensuring that the contractors and clients (Recruitment Agencies) receive an excellent service from the business. Objectives * Onboarding new starters * Processing and updating new starters on the company Portal * Contactors and clients receive an excellent service from the customer service team Responsibilities * Contact new customers in a timely manner to onboard and register prior to engagement * Open contractor accounts by recording initial starter information including personal and bank details * Maintain contractor records by updating account information as required * Respond to customer queries in a timely and...

Customer Service Advisor Stirling (hybrid working) Monday to Friday between 8:30am - 5:30pm £25k Do you have a passion for providing excellent customer service and resolving queries? Our client in financial services are looking for experienced customer servcice advisors to handle retirement queries and support financial advisors. As a Customer Service Consultant you will join a busy and dynamic team that is responsible for delivering an industry leading level of customer service as part of our inbound contact centre team. The Contact Centre team plays a key role in ensuring financial advisers and customers have the best possible experience and resolved queries. Key Responsibilities Provide accurate and straightforward information to our advisors and customers, understand customer requests and identify what is required Maintain customer accounts, with all transactions and enquiries required for the customer processed accurately and in a timely manner within agreed...

Customer Service Advisor Edinburgh (hybrid working) Monday to Friday between 8:30am - 5:30pm £25k Do you have a passion for providing excellent customer service and resolving queries? Our client in financial services are looking for experienced customer servcice advisors to handle retirement queries and support financial advisors. As a Customer Service Consultant you will join a busy and dynamic team that is responsible for delivering an industry leading level of customer service as part of our inbound contact centre team. The Contact Centre team plays a key role in ensuring financial advisers and customers have the best possible experience and resolved queries. Key Responsibilities Provide accurate and straightforward information to our advisors and customers, understand customer requests and identify what is required Maintain customer accounts, with all transactions and enquiries required for the customer processed accurately and in a timely manner within agreed...

Are you committed to customer service and looking for your first office-based role? Maybe you are good at problem solving, helping people and want a role where you can do just that? Are you looking for an opportunity in a rapidly growing business where your progression is encouraged? - If this sounds like you, then please get in touch! Our client, a well known insurance company, is looking for multiple insurance consultants to join their Worcester office. You will be working in an environment where new ideas are welcomed, and you will have the opportunity to gain industry-leading qualifications like your Cert CII. Benefits 20 days holiday increasing with service Company funded CII professional qualification Competitive salary and real career progression opportunities ASAP Start for sucsesfull candidates What are the day-to-day responsibilities of an Insurance Consultant: Answering incoming calls Providing customer service with tailored quotes and information Managing email...

Customer Service Advisor - Fareham Location:  Fareham Starting Salary:  Up to £24,000 plus uncapped bonus Hours:  Monday to Thursday - Between 8am - 6pm, Friday between 8am-5pm If you are someone looking for a great cultural fit and to work for an Insurance company who were originally set up to be apart from the traditional Insurance models, using new Technology and a forward thinking modern outlook to make Insurance easy and simple, then this is the perfect role for you. Our client describe themselves as a unique cocktail of Digital Service and Personal Expertise whom are personable and hard working. The Role of the Customer Service Advisor: To provide advice to clients, providing renewal quotations for SME business and securing the business.  Meet agreed pre-defined KPI's for income, renewal retention, customer satisfaction/complaints and compliance Provide support to business clients on the most suitable levels of cover to cater...

Sales and Customer Service Advisor Location: Great Milton Salary: £20,000-£25,000 Hours: Full Time - Monday to Friday - 8.30-5.00        Benefits: Professional, hardworking, yet supportive and friendly environment Strong team ethos and ethical practices Growth opportunities Regular social events Paid sick leave after 1 years' service Bonus scheme based on sales and quality targets up to 5% of salary Free onsite parking Full training scheme and ongoing professional developmentOur Client: We are recruiting for Which-Award-winning national insurer, NFU Mutual. The Company excels in providing products of exceptional quality, offering industry-leading levels of customer service and who are renowned for retaining their customers year on year. The organisation is also officially recognised as being a 'great place to work' and place huge emphasis on developing and investing in their people. They are a...

Customer Service Advisor Location: Winchester Salary: £20,000 - £27,000 Hours: Full-Time Our Client: Our client, a leading general insurer and financial services company, has been serving the rural community for over 100 years. Their team at the Winchester Agency are committed to delivering consistent excellent customer service whilst maintaining a high standard of quality and audit results.  The Role: As a member of the Customer Service Team, you will be involved in delivering high-quality customer service for their varied and growing customer base. We are looking for someone who is dynamic, highly motivated, numerate, organised, with excellent written and verbal communication and interpersonal skills. This is a growing business and you will be expected to use your skills to help build on both our fantastic retention rates but also our ambitious business plans.  Above all you'll relish the challenge of being part of a truly customer-focused,...

Customer Service Advisor - 12 Month FTC Salary: £10.98 per hour Hours: Monday to Saturday, 35 hours per week Location: Hybrid/Remote opportunity, required to live in commutable distance to the offices based in Leeds or Newcastle We are currently representing a leading player in the Financial industry, specifically within banking and mortgages. They are looking for dynamic and customer focused people who are looking to continue their development and personal progression within a supportive and forward-thinking company. The Key Duties of the Customer Service Advisor Taking inbound calls from customers reporting fraud on their account Making outbound calls to customers with an update on their case Discuss potential fraudulent activity on customer accounts Helping potentially vulnerable customers with a supportive approach Providing excellent customer service throughout the call Investigating and asking appropriate questions to make a decision The Key Requirements of the...

Role: Customer Service Advisor Site: Work from home (Actual office in Leeds/Newcastle) Contract: Initially 12 months FTC, potential to go perm Hours: 35 hours between Monday - Saturday 8am - 7pm Salary: £10.98p/h Start Date: 8th January 2023 *Please note you must have customer service experience in an FCA regulated environment such as banking, insurance, finance etc* We are currently recruiting on behalf of a leading global financial services organisation for a high volume of Customer Service Advisors to work from home! What do we need from you? * People skills and confidence in your PC skills! * The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. * The ability to handle challenging calls with resilience and determination. * The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. * Flexibility, great attendance and...

Job Title: Customer Service Advisor Location: Glasgow City Centre - Hybrid/Remote option after probation (6 months) Salary: £20,500 (£10.95 per hour) Contract: Permanent Hours: Full Time, 36 hours per week Shifts: Various shift patterns to choose from - rotational shifts, compressed shifts, evening shift. Please note most include either a Saturday or Sunday (shifts on a first come, first serve basis) Training: 6 Weeks - 8 Weeks Monday - Friday 9am - 5pm Start Date: December CCA Recruitment are exciting to be recruiting Customer Service Advisors to work for a British Retail Bank. You will be supporting their General Insurance(Home&Motor) customers with any queries via inbound calls. You will also be promoting other channels where the customers can self-serve. You will be delivering an exceptional customer service experience, and also being the first point of contact to handle and resolve any customer complaints. Benefits Retail discounts of 10% in the store and...

Our client are one of the largest insurance houses in Europe and are looking to expand their customer service team within home and motor insurance. You will be responsible for taking incoming calls from customers who want to inform you of a house or motor insurance claim and you'll manage that claim, with the customer, through to completion. Benefits 7.5% shift allowance Insurance cover Pension Full Training and Much more!!!!! The hours for your 4 week training will be Monday - Friday 9am-5pm and then once you're trained you'll work 5 days out of 7 (will be some weekends with days off in the week) and it's an 8 hour shift between the hours of 7am-9pm. You will be working a 35 hour week! This will will see you working from home 3 days a week once your training is complete, however, you MUST live near Redhill as you'll be in the office twice a week! You must have good IT skills, have clearly spoken English and be happy to work from home In order to view more...

Customer Service Advisor - £24,500 - Altrincham - Flexible hours Monday to Friday (2 days per week from home) Due to expansion, we are on the look out for a customer service superstar to join or Agency Support team in our thriving office in Altrincham, Trafford! For the role of Customer Service Advisor, you will receive: A salary of £24,500 A £1k pay rise after year one and £1.5 pay rise in year two subject to performance Brand new offices Flexible hours - you choose your shifts! Qualifications paid for by the company (£2k personal budget per year!) 23 days per year holiday plus 1 extra day per year of service! Free fruit delivered to the office every week Free lunch on the company every month! Annual trips to the races No weekend work! Free onsite parking A fun vibrant working environment, with a family feel The opportunity to grow with the companyThe role of Customer Service Advisor involves speaking to our existing business clients via email and...

Are you passionate about providing the highest quality of service to your customers, able to quickly and accurately establish the customers needs and demonstrate compassion and empathy during difficult situations? If the answer is yes then this could be the role for you. CCA recruitment are delighted to be working with our client Tesco Bank who due to continued growth are expanding their General Insurance Claims team and are seeking experienced Customer Service professionals to join them on this journey. Benefits: Competitive salary £20,500 and a discretionary annual bonus of up to 10% per year 36 hours per week on a rotational basis after 6 weeks training. Matched pension scheme with up to 7.5% employer contribution Life assurance, up to 5 times your salary. Enhanced family friendly policies, including enhanced maternity and up to 8 weeks paid paternity leave. Enhanced staff discount for Tesco stores. Ongoing training and progression opportunities. The Role: Providing...

Location:             Bromley (on-site) Hours:                 9am to 5:30pm. Monday to Friday Julie Rose Recruitment are seeking a Customer Service Advisor to join their client in Bromley within the Motor department. This role is an entry level opportunity for an ambitious college or university leaver with a keen interest in insurance. Full training will be provided. The successful candidate will be responsible for taking calls from new and existing clients in the Motor department, assessing their needs and dealing accordingly. Key Responsibilities of the Customer Service Advisor: Assisting with new business quotations for all classes of motor related products insurance. Ensuring customer cover commences at the correct time, premiums are collected, and all paperwork is completed accordingly. Dealing with alterations to existing policies,...

Looking to further your career in Insurance? Looking to move away from Insurance sales? My client is a specialist in motor insurance and they are looking for a customer service agent to join their small yet successful office based team which is located on the outskirts of Glasgow. With many years industry knowledge this Nationwide Insurance specialist offers numerous different policies to their loyal customers. As a customer service advisor you need to demonstrate excellent attention to detail and come with a minimum 2 years Insurance experience (preferably car insurance). This is a fast paced and varied role where you will be responsible for providing quotes for existing business and renewals. * Deliver excellent customer service at all times * offer suitable products to match the customers needs * Adhere to strict regulations * Calculate renewal premiums * Maximising every opportunity to ensure renewal targets are met Given the nature of the role my client will only consider...

Job Title: Customer Service/Renewals Advisor - Manchester City Centre Job Salary: £23,900 + bonus of up to £4k! Job working hours: Mon-Fri - NO WEEKENDS The package for the position of Customer Service / Renewals Advisor is: Starting salary £23,900 Uncapped bonus 25 days holidays Holiday Buy/Sell scheme Pension Life Assurance Based in central Manchester city centreThe Job: As a Customer Service / Renewals Advisor we are looking for an individual who is passionate about delivering exceptional customer service whilst meeting agreed targets. As this role is phone based, you will need to be an excellent communicator, able to build rapport with customers and ultimately provide exceptional customer service. This is a varied role and offers a great opportunity for someone looking to develop their skill set and enhance their customer service skills further. For the position of Customer Advisor we are looking for the following experience: Previous experience in a...

A well-established insurance group who handle both personal and commercial insurance products, now have an excellent opportunity for those with at least 1 years insurance experience to join them. The role itself sits within their Underwriting Customer Services Department, based at their Glasgow office. The purpose of the role is to provide quotations for Existing Business and Renewals and to assist the Branch and be a referral point for the Trainees in the office. The role requires dealing with clients in the branch, over the phone and via e-mail to ensure retention targets are maximised, through the provision of efficient communication & negotiation skills. The role will require someone who has good judgement, is analytical, pays great attention to detail, is flexible, self-motivated, driven & who delivers excellent customer service whilst always adhering to your individual underwriting authority limits. You may only have previous experience as a broker or at an insurer...

Our client, one of the UK's leading Insurers, are currently seeking a forward-thinking Personal Lines Insurance Customer Service Advisor. This is a fantastic opportunity for a Customer Service driven individual who relishes the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training in a friendly and supportive environment The successful candidate will be responsible for dealing with motor & household policies, servicing the needs of their existing clients, whilst assisting in growing the business in a compliant and customer focused manner. Key Duties & Responsibilities: * Dealing with general queries from customers relating to insurance sales/service * Processing customer documentation and collecting premiums * Sales, Quotations & MTA * Assisting in prospecting and agency campaigns * Following internal procedures and FSA compliance * Undertaking general office-based duties as required Skills...

Integrated Solutions are currently recruiting a Customer Service Advisor to support one of our clients operating in the payroll market. This is an office-based role in Enfield. Our client is an Umbrella company who manage the payroll function for over 900 temps and contractors per week and is experiencing rapid growth with the increasing requirement for Umbrella services from recruitment agencies. Your job as a customer service advisor will be to manage the communication and relationship of a select number of contractors and temp workers working on various assignments. You will support with expense claims where applicable, deal with general payroll queries, support with communication across the workers and their agency, whilst supporting the day-to-day administrative functions of the company. Salary: £24,000-£28,000 Hours: 40 hours per week / Monday - Friday / 09:00-18:00 Location: Enfield, Greater London Start Date: Immediate Customer Service Advisor Responsibilities:...