368 customer services advisor jobs found

Customer Services Advisor Newcastle 6 Months Contract Our cleint has a partnership with a Major UK High Street Bank. They provide support to customers, calling them with enquiries and requests about their loan account. What they are looking for in a Customer Service Advisors? Sociable, helpful and eager to provide excellent customer service to customers. Able to work in a fast-paced environment, ensuring defined processes are followed. A good eye for detail, ensuring customer records are kept up to date and are accurate Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas. And through all this achieve core Key Performance Indicators Work Environment The role is an office based within Newcastle, with easy accessible bus and train links....

Customer Services Advisor +6 months + +On site working in Newcastle - shift work +£10-£14 ph Skills: +Customer Service within Banking experience +Excellent communication skills +Experience resolving customer complaints +Inputting information into databases Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers, calling us with enquiries and requests about their loan account. They are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day. Is that you? Do you have a passion for helping make things simple and easy for customers? Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas? Do you get satisfaction from knowing you've helped achieve the right outcome for a customer, and even better...

Alderley Park Recruitments notable client based in Nether Alderley is currently recruiting a Business & Customer Service Advisor. This role is permanent, based on site and is paying a salary of £25,000 per annum + performance based bonus. The role of a Business and Customer Service Advisor is to support the Customer Service Team in ensuring that the contractors and clients (Recruitment Agencies) receive an excellent service from the business. Objectives * Onboarding new starters * Processing and updating new starters on the company Portal * Contactors and clients receive an excellent service from the customer service team Responsibilities * Contact new customers in a timely manner to onboard and register prior to engagement * Open contractor accounts by recording initial starter information including personal and bank details * Maintain contractor records by updating account information as required * Respond to customer queries in a timely and...

Customer Service Advisor Stirling (hybrid working) Monday to Friday between 8:30am - 5:30pm £25k Do you have a passion for providing excellent customer service and resolving queries? Our client in financial services are looking for experienced customer servcice advisors to handle retirement queries and support financial advisors. As a Customer Service Consultant you will join a busy and dynamic team that is responsible for delivering an industry leading level of customer service as part of our inbound contact centre team. The Contact Centre team plays a key role in ensuring financial advisers and customers have the best possible experience and resolved queries. Key Responsibilities Provide accurate and straightforward information to our advisors and customers, understand customer requests and identify what is required Maintain customer accounts, with all transactions and enquiries required for the customer processed accurately and in a timely manner within agreed...

Customer Service Advisor Edinburgh (hybrid working) Monday to Friday between 8:30am - 5:30pm £25k Do you have a passion for providing excellent customer service and resolving queries? Our client in financial services are looking for experienced customer servcice advisors to handle retirement queries and support financial advisors. As a Customer Service Consultant you will join a busy and dynamic team that is responsible for delivering an industry leading level of customer service as part of our inbound contact centre team. The Contact Centre team plays a key role in ensuring financial advisers and customers have the best possible experience and resolved queries. Key Responsibilities Provide accurate and straightforward information to our advisors and customers, understand customer requests and identify what is required Maintain customer accounts, with all transactions and enquiries required for the customer processed accurately and in a timely manner within agreed...

Sales and Customer Service Advisor Location: Great Milton Salary: £20,000-£25,000 Hours: Full Time - Monday to Friday - 8.30-5.00        Benefits: Professional, hardworking, yet supportive and friendly environment Strong team ethos and ethical practices Growth opportunities Regular social events Paid sick leave after 1 years' service Bonus scheme based on sales and quality targets up to 5% of salary Free onsite parking Full training scheme and ongoing professional developmentOur Client: We are recruiting for Which-Award-winning national insurer, NFU Mutual. The Company excels in providing products of exceptional quality, offering industry-leading levels of customer service and who are renowned for retaining their customers year on year. The organisation is also officially recognised as being a 'great place to work' and place huge emphasis on developing and investing in their people. They are a...

Customer Service Advisor Location: Winchester Salary: £20,000 - £27,000 Hours: Full-Time Our Client: Our client, a leading general insurer and financial services company, has been serving the rural community for over 100 years. Their team at the Winchester Agency are committed to delivering consistent excellent customer service whilst maintaining a high standard of quality and audit results.  The Role: As a member of the Customer Service Team, you will be involved in delivering high-quality customer service for their varied and growing customer base. We are looking for someone who is dynamic, highly motivated, numerate, organised, with excellent written and verbal communication and interpersonal skills. This is a growing business and you will be expected to use your skills to help build on both our fantastic retention rates but also our ambitious business plans.  Above all you'll relish the challenge of being part of a truly customer-focused,...

Role: Customer Service Advisor Site: Work from home (Actual office in Leeds/Newcastle) Contract: Initially 12 months FTC, potential to go perm Hours: 35 hours between Monday - Saturday 8am - 7pm Salary: £10.98p/h Start Date: 8th January 2023 *Please note you must have customer service experience in an FCA regulated environment such as banking, insurance, finance etc* We are currently recruiting on behalf of a leading global financial services organisation for a high volume of Customer Service Advisors to work from home! What do we need from you? * People skills and confidence in your PC skills! * The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. * The ability to handle challenging calls with resilience and determination. * The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. * Flexibility, great attendance and...

Job Title: Customer Service Advisor Location: Glasgow City Centre - Hybrid/Remote option after probation (6 months) Salary: £20,500 (£10.95 per hour) Contract: Permanent Hours: Full Time, 36 hours per week Shifts: Various shift patterns to choose from - rotational shifts, compressed shifts, evening shift. Please note most include either a Saturday or Sunday (shifts on a first come, first serve basis) Training: 6 Weeks - 8 Weeks Monday - Friday 9am - 5pm Start Date: December CCA Recruitment are exciting to be recruiting Customer Service Advisors to work for a British Retail Bank. You will be supporting their General Insurance(Home&Motor) customers with any queries via inbound calls. You will also be promoting other channels where the customers can self-serve. You will be delivering an exceptional customer service experience, and also being the first point of contact to handle and resolve any customer complaints. Benefits Retail discounts of 10% in the store and...

Are you passionate about providing the highest quality of service to your customers, able to quickly and accurately establish the customers needs and demonstrate compassion and empathy during difficult situations? If the answer is yes then this could be the role for you. CCA recruitment are delighted to be working with our client Tesco Bank who due to continued growth are expanding their General Insurance Claims team and are seeking experienced Customer Service professionals to join them on this journey. Benefits: Competitive salary £20,500 and a discretionary annual bonus of up to 10% per year 36 hours per week on a rotational basis after 6 weeks training. Matched pension scheme with up to 7.5% employer contribution Life assurance, up to 5 times your salary. Enhanced family friendly policies, including enhanced maternity and up to 8 weeks paid paternity leave. Enhanced staff discount for Tesco stores. Ongoing training and progression opportunities. The Role: Providing...

A well-established insurance group who handle both personal and commercial insurance products, now have an excellent opportunity for those with at least 1 years insurance experience to join them. The role itself sits within their Underwriting Customer Services Department, based at their Glasgow office. The purpose of the role is to provide quotations for Existing Business and Renewals and to assist the Branch and be a referral point for the Trainees in the office. The role requires dealing with clients in the branch, over the phone and via e-mail to ensure retention targets are maximised, through the provision of efficient communication & negotiation skills. The role will require someone who has good judgement, is analytical, pays great attention to detail, is flexible, self-motivated, driven & who delivers excellent customer service whilst always adhering to your individual underwriting authority limits. You may only have previous experience as a broker or at an insurer...

Integrated Solutions are currently recruiting a Customer Service Advisor to support one of our clients operating in the payroll market. This is an office-based role in Enfield. Our client is an Umbrella company who manage the payroll function for over 900 temps and contractors per week and is experiencing rapid growth with the increasing requirement for Umbrella services from recruitment agencies. Your job as a customer service advisor will be to manage the communication and relationship of a select number of contractors and temp workers working on various assignments. You will support with expense claims where applicable, deal with general payroll queries, support with communication across the workers and their agency, whilst supporting the day-to-day administrative functions of the company. Salary: £24,000-£28,000 Hours: 40 hours per week / Monday - Friday / 09:00-18:00 Location: Enfield, Greater London Start Date: Immediate Customer Service Advisor Responsibilities:...

He have an excellent opportunities now available for those with personal lines insurance experience! You will be joining one of the UK’s leading insurance intermediaries, based in their Tolworth office situated on Hook Rise South just beside the A3. Staff parking is available on-site and they even have their own Gym for all staff to use, free of charge. They have over 40 years’ experience providing a wide range of quality insurance cover at very competitive prices and due to growth across the business, they are now seeking to appoint a Personal Lines Customer Service Advisor to complement their existing team. In this role you will be responsible for Liaising with clients on all incoming and outgoing calls, making the necessary adjustments for clients, cross selling (with generous commission incentives), liaising with insurance companies when applicable and general office duties. In order to be considered for this role, you will need to have experience in Car, Van and...

Customer Service Advisor Location - Edinburgh city centre (in office full time) Pay - £13.20 per hour / £24K per annum (35hrs per week) Hours - 9-5pm Monday to Friday Temp to perm contract Do you have a passion for providing excellent customer service and looking to get every weekend off? Look no further! We looking to engage with talented individuals who have a call centre experience and passion for providing excellent customer service for our client in financial services. Key Responsibilities for this role: The Customer Service Advisor will support customers ranging from both inbound or outbound telephony, to supporting our customers via email and website communications. To provide accurate information to Customers via the most appropriate channel (telephone, email or webchat) Knowledge Management - keeping up to date with processes, rules and products Identify, handle and resolve customer complaints Key Skills Required: Experience of working in a call...

WFH MATERNITY LEAVE INSURANCE ADVISOR - £24 - £30,000 pro-rota - BICESTER AND SURROUNDING AREA Training will be done remotely but of course if you are local to Bicester you are welcome to have onsite training OR work in the office in Bicester if that is your preference. Training is likely to be around 1 week depending on how quickly you pick things up but can be adjusted to your needs * Looking for a company with a great atmosphere and team morale? * Do you enjoy providing that exceptional customer service experience? So lets start with the good stuff and why would you want to consider this role within a great, expanding organisation:- * The option to work from home or have that facility of going into the brand new fabulous office if you want that mix * Vitality for you and prospectively for your family which can include dentist/mental health and additional discounts to leisure e.g cinema * £200 per year as a contribution to fitness equipment or...

Customer Service Advisor Salary - £23k -£25k (Higher depending on experience) + Monthly Commission Hours - Full time permanent - Monday to Friday 09:00 - 17:00 Location: Glasgow City Centre The role of a Customer Service Advisor encompasses managing the entire customer experience. This includes delivering customer service, handling insurance renewals, and providing administrative support related to insurance requirements. Whether through phone calls, in-person interactions, postal services, email, website interactions, or referrals, the advisor ensures adherence to both company policies and Financial Conduct Authority (FCA) regulations. The primary focus is on delivering an optimal customer journey. In this role you will be responsible for having: * Excellent customer service/communication skills * Customer service oriented with customer support experience * An ability to learn quickly and work in a fast-paced environment * Managing insurance renewals * Managing...

Are you looking to build a career in the Insurance industry? We have a fantastic opportunity that will put you on the first step of that ladder Full Job Description Are you looking to build a career in the Insurance industry? We have a fantastic opportunity that will out you on the first step of that ladder to a truly fulfilling and lucrative future my client is actively looking for an Insurance Advisor to join their team. This is a great opportunity to join a highly successful organisation, where you will be provided with full training on the job and the opportunity to gain industry recognized qualifications. If you think you match below apply today for immediate interviews You will enjoy having conversations with people, listening and building relationships You have awesome problem-solving skills You may currently be working in a sales or customer services role and are now looking for a career. You will have a passion and entrepreneurial mindset.  You will be...

Join Our Dynamic Team in Redhill as a Senior Insurance Consultant in Trade Credit! Are you ready to step into a role that blends technical insurance expertise with a hunger to provide exceptional client service? We're looking for a Senior Insurance Adviser to join the team in Redhill providing structured financial solutions protecting companies against financial bad debt losses due to Customer Non-Payment, Customer Insolvency and Political Risks. Your Role: As a Senior Insurance Advisor, you’ll provide a range of services, from day-to-day technical and responsive support to playing a key role in client retention. This involves assisting our Client Directors with both Renewals and New Business pursuits, seeing them through from start to end, and negotiating with underwriters to ensure competitive premiums and adequate cover. You’ll also be involved in claims handling, processing policy documents, administering debt collection services, executing...

Client Onboarding Administrator Blackpool £22000 + Benefits We have an exciting opportunity for a Customer Service Advisor/Administrator to join a well established, friendly team.  As a Client Services On-boarding Officer, you will provide on-boarding services through reviewing and setting up new client accounts on the  system in line with procedural and regulatory requirements, including tax documentation.-  Role Responsibilities Oversee and review new client accounts Ensure that all required documentation is obtained including  Deal with any queries via phone/email from internal investment personnel regarding the On-boarding process Liaise with all relevant parties including Front Office and Client Due Diligence Input client data into the system and ensure all fields are correctly completed for tax reporting form Checking data has been correctly input Send confirmation of account opening to various parties via email Run exception reports to capture...

We are seeking an experienced and FCA Approved Independent Financial Advisor to join our clients Financial Services Group on a consultancy basis. This hybrid role requires both remote work and regular attendance at our client's Mayfair offices in Central London. Responsibilities: Apply key FCA rules related to pension, investment, estate planning, and protection advice. Comply with Financial Services and Markets Act 2000, FCA Principles, and Individual Conduct Rules. Conduct 'Know Your Customer' enquiries, gather client information, and provide suitable advice. Analyzeclient data, research appropriate investments independently, and present advice concisely. Complete documentation thoroughly, ensuring compliance with FCA guidance/rules. Advise clients on personal pension, ISA, GIA, and Bond investments, ensuring tax-efficient income. Monitor client portfolios based on investment objectives, restrictions, and risk profile. Attend internal and external meetings,...