$31,480 yearly
CV Library
Edinburgh
Customer Service Advisor - Financial services
Location: Edinburgh
Salary: £25,000 - FTC
Hours: 35 hours Monday - Friday between 8.30am / 5.30pm
Hybrid working - 2 days from home
Be the face and voice of a leading financial brand, delivering the very best in trusted service to our Customers.
The Role:
As a Customer Service Advisor you will join a busy and dynamic team that is responsible for delivering an industry leading level of customer service.
Key Duties:
* Provide accurate information to our advisors and customers
* Maintain customer accounts, with all transactions and enquiries required for the customer processed accurately and in a timely manner within agreed timescales
* Own all requests and enquiries from end to end, delivering a personal service
* Constantly search for additional knowledge to help you provide support to advisors, clients and colleagues
Experience required:
* Experience of customer service and administrative environments (preferably in...