$32,836 - $35,362 yearly
CV Library
Warwick
CUSTOMER COMPLAINTS MANAGER
BASIC SALARY UP TO £26,000 PLUS BONUS UP TO £2,000 AND EXCELLENT BENEFITS
BASED IN WARWICK, WARWICKSHIRE WITH HYBRID OPTION OF 3 DAYS WORKING FROM HOME (WFH)
Is your New Year’s Resolution to change jobs and have a better work life balance? Do you want to join a company committed to developing its staff? If you have a strong background in resolving customer complaints, then this could be a good move for you.
As a Customer Complaints Manager, you will be overseeing complaints from start to finish, ensuring customer complaints are addressed effectively and efficiently. This will involve:
Investigating customer complaints and identifying root causes.
Crafting clear, concise, and well-reasoned final resolutions that address customer concerns.
Implementing process improvements to minimise future complaints and enhance overall customer satisfaction.
Building and maintaining relationships with customers, demonstrating empathy, and...