$43,368 - $49,564 yearly
CV Library
Chatham, MA, USA
Executive Case Specialist
12 Month Fixed Term Contract, Full Time, In-Office
Monday to Friday 9:00am- 5:00pm
£35,000 - £40,000 DOE plus benefits
Do you have an advanced level of understanding TCF & FCA regulations, and strong knowledge of FOS framework?
Do you have experience in Complaints Handling and Financial Ombudsman Service?
We have an exciting 12-month opportunity for an experienced Executive Case Specialist to join a forward-thinking innovative team in a growing business based in Chatham.
The Role:
The purpose of the role is to understand, thoroughly investigate and manage all complaints received from our customers, with key focus on owning complaints that are significantly complex, and escalated across the formal response stage, resolving in line with FCA DISP timelines. You will ensure that all complaints are handled in accordance with company policies and procedures, and remain in line with Treating Customers Fairly (TCF) and...