$36,651 - $54,976 yearly
CV Library
Rochester, NY, USA
Dispute Resolutions Specialist (Financial Services)
Location:Rochester, Kent (Hybrid)
Salary: £30k - £45k + Excellent Benefits
The Client:
Our client, a significant presence in the financial sector, is committed to providing a sense of financial tranquility.
The Role:
They are seeking a Resolutions Specialist to meticulously investigate and address complaints in a timely manner, ensuring equitable client resolutions.
Responsibilities:
Investigate and resolve complaints promptly, ensuring fairness for clients.
Manage complaint process, adhering to regulatory timeframes.
Precise and organised documentation of complaints, ensuring up-to-date complaint files
Communicate effectively with clients for resolution and updates.
Conduct precise redress calculations as per DISP rules.
Handle escalated complaints with the Financial Ombudsman Service.
Collaborate regularly with the Adviser Team on complaint matters.
Analyse root causes, identify trends and propose...
